TERMS & POLICIES
Dormtique, LLC ("Dormtique") appreciates your visit to its website, and we hope you enjoy your purchase from us. We strive to provide great products and customer service. Your use of this website is governed by the following Terms of Service. You accept our terms and conditions by viewing and shopping at MyCustomYogaMat.com and our related websites, including, but not limited to, CorporateYogaMats.com, MyCustomDogMat.com, CustomDogMats.com EmbroideredYogaMats.com, MyCustomGreekMat.com, GreekYogaMats.com, MyCustomBabymat.com, MyBabyYogaMat.com, MyCustomPlaceMat.com and StudioYogaMats.com (all our websites are collectively referred to as "MyCustomYogaMat.com"), so please read them carefully. Because we may periodically change the website, including these terms and conditions, without any advance notice to you, you should read the terms and conditions regularly for any modifications, revisions, updates or changes. By continuing to access or use MyCustomYogaMat.com you accept these changes and agree to the method and reasonableness our notice to you of the changes. Although it is our goal to make MyCustomYogaMat.com available 24/7 (24 hours a day, 7 days a week) for your convenience, some technological complications may be encountered from time to time making this objective impossible.
No Healthcare/Professional Advice
Payment, Enclosure Cards, Gift Cards/Certificates
We accept payment by Visa, MasterCard, American Express and PayPal. For payment by a check, it may take up to 5 additional business days for your order to be processed. If you have placed a telephone order, please send your check to:
PO Box #22
Ambler, PA 19002-0022
All sales are subject to the appropriate sales tax, if any.
Via email or phone.
Enclosure Cards. At your request, we will include a gift card message with the shipment of your purchase as well as a transmittal omitting pricing. Sales receipts will be emailed to the purchaser.
Gift Certificates. Gift certificates for products on this website are available through the site. Gift Certificates must be redeemed on , or its affiliates toward the purchase of eligible products... Dormtique, may provide Gift certificate purchasers with information about the redemption status of Gift certificates that they purchase. The risk of loss and title for the Gift Certificate pass to the purchaser upon our transmission to the purchaser, recipient or delivery to the common carrier, whichever is applicable. Dormtique is not responsible if a Certificate is lost, stolen, destroyed or used without your permission.
Processing and Shipping Orders
We process orders as they are received and in the order that they are received. Although we typically ship sooner, we ask that you allow 2 weeks for receipt of your order. We ship via UPS ground. International orders are primarily shipped using USPS however we reserve the right to change the shipping method based on the order size and final destination. Transit times vary based on proximity to Pennsylvania. You can select an expedited shipping method online, or call or email us and we will calculate the cost based on the dimensions of the packaging, the weight of the shipment, the destination and the delivery option chosen. We will make every attempt to accommodate your request and add the additional cost to your order.
We pride ourselves on our very customer-friendly return policy. If you are not satisfied with your purchase, we will exchange it, or replace it. Because all products are custom made, we cannot offer refunds. To arrange for exchange or replacement of your purchase, simply contact us within 5 days of the date of receipt of your order. If you receive a product that was damaged in transit or is defective, please notify us within 5 days of receipt. We will arrange to have the defective item(s) picked up and to provide a replacement item at no charge. Please allow 5 business days for your return to be processed. If you have any additional concerns or questions, please call 888- 933-2220 or email us at email@example.com.
Visiting MyCustomYogaMat.com or sending e-mails to us constitutes communicating with us electronically and by doing so you consent to receive our communications electronically regarding your purchase(s) or responses to questions or comments. You have also consented to receiving electronic communication from us because you have opted to get reminder, legal or promotional emails from us. Since we anticipate communicating with you by posting notices on this website or e-mail, you agree that all notices, disclosures, agreements and other communications that we provide to you electronically satisfy all legal requirement that any particular communication be in writing.
Unless otherwise noted, all content, including data, images, screens, web pages, account information, articles, passwords, customer numbers, user names, text, information, or other materials (collectively, the "Content") appearing on this site are the exclusive property of Dormtique or its parents, subsidiaries, agents, representatives or owners:
All Content, logos, icons, graphics, images, audio clips, information, products, services, digital downloads, data compilations, and software contained or appearing on or used in the website is protected by United States and international copyright laws. All rights reserved. You should operate under the belief that everything you see or read on the website is copyrighted to, or used with permission by, Dormtique unless otherwise noted.
The trademarks, service marks, logos, and trade dress (collectively, the "Trademarks") appearing on the website are either registered or unregistered Trademarks of Dormtique or others. You may not use such Trademarks in connection with any product or service in any manner that is likely to cause confusion among customers or the public, or in any manner that disparages or discredits Dormtique. All trademarks not owned by Dormtique or its affiliates that appear on this website are the property of their respective owners.
All images of places, people, or things displayed on the website are the property of, or used with permission by, Dormtique.
All software contained on the website, including without limitation all HTML code, is owned or use by permission by Dormtique. Software is protected by various copyright and other laws and international treaty provisions. These laws and provisions prohibit the modification, reproduction or redistribution of the software, and violation of these laws and regulations could result in severe civil and criminal penalties. We will seek and support prosecuting violators to the maximum extent possible.
Unless you obtain Dormtique' advance written authorization, you may not reuse, copy, publish, re-post, sell, download, display, distribute, license, modify, reproduce, transmit, use to create a derivative work or otherwise use the Content of the website for public or commercial purposes without. You are not conferred or granted any license or other authority to any of the intellectual property rights, whether by estoppel, by implication or otherwise.
All company names, logos, product names, service names and marks, are the property of their respective owners.
We will investigate violations of system or network security and may refer them to, and cooperate with, law enforcement authorities in prosecuting such violations. This may lead to criminal or civil liability.
We also reserve the right to disclose any information necessary to satisfy any applicable law, regulation, legal process or governmental request.
Website License and Prohibited Uses
You are granted a limited license to access and make personal use of this website. You are not authorized to download (other than page caching) or modify any or all of the site, except with our express consent in writing. You may not use the website to do any of the following, including but not limited to:
resell or make commercial use this website or its contents;
download or copy any account information, except for your own personal information, for any purpose, including, without limitation, to benefit another merchant or other person or entity;
establish an account with us using false or inaccurate information or to place test orders;
delete or revise any Content;
collect, gather, harvest or otherwise obtain information about others, including e-mail addresses, without their written consent;
collect or otherwise use any data located on the website for litigation or legislative purposes;
using the website in a manner that imposes an disproportionately large or unreasonable load on the website's infrastructure;
interfere or attempt to interfere with the full, complete and proper working of the website or any activity being conducted on this website through the use of any device, software or routine;
use any engine, software, tool, agent or other mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the website other than (i) the search engine and search agents available from Dormtique and (ii) generally available third party web browsers
allow any other person or entity to use your Customer Number or other identifying information; and
attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the site.
You further agree not to violate or to try to violate the website’s security, including, but not limited to:
accessing data not intended for you or logging into a server or account that you are not authorized to access;
attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
attempting to interfere with service to any user, host or network, including, without limitation, by way of submitting a virus to or overloading, using any type of spyware or redirecting software, "flooding," "spamming," "mailbombing" or "crashing" the website;
forcing the placement of cookies;
sending unsolicited e-mail, including promotions and/or advertising of products or services; or
forging any TCP/IP packet header or any part of the header information in any e-mail or posting.
Reproducing, duplicating, copying, selling, reselling, visiting or otherwise exploiting this website or any part of this website for any commercial purpose without our express advance written consent is strictly prohibited. Framing and framing techniques for enclosing any logo, trademark or other proprietary information (including images, text, page layout or form) of Dormtique without our explicit written consent is strictly prohibited. You are prohibited from inserting or using any meta tags or any other "hidden text" utilizing Dormtique' name or Trademarks without our advance consent given in writing. The limited license granted hereby immediately terminates in the event of any unauthorized use. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of Dormtique so long as the link does not portray Dormtique or our products or services in a false, misleading, derogatory or otherwise offensive matter. Unless you obtain our advance written consent, you may not use any Dormtique logo or other proprietary graphic or trademark as part of the link.
Reselling Products Prohibited
You are prohibited absolutely from reselling any products you purchase from Dormtique.
We honor the intellectual property rights of others. If you believe that we have infringed on your rights because your work has been copied and is accessible on the website, please notify us and provide the following information:
a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
identification of the URL or other specific location on this website where the material that you claim is infringing is located;
your name, address, telephone number and email address;
a statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent or the law;
a statement that the information in the notification is accurate, and under penalty of perjury, that the signatory is either the owner, or is authorized to act on behalf of the owner, of an exclusive copyright right that is allegedly infringed; and
an electronic or physical signature of the owner or of the person authorized to act on behalf of the owner of the copyright interest.
Our agent for notice claims of copyright infringement on the website can be reached as follows:
P.O. Box 22
Ambler, PA 19002-0022
Telephone 888- 933-2220
Product Descriptions and Use
Despite our efforts to be as accurate as possible in our descriptions of products offered on the website, we do not warrant that product descriptions or other content of this website are error-free, accurate, complete, reliable, or current. If a product as received by you deviates from our description, your sole remedy is to return it to us in an unused condition.
We do not offer medical opinions on the use of yoga, Pilates or any exercise program. As with any exercise product or program, consult your physician prior to use. The customer and end user of Dormtique products are solely responsible for the proper use thereof. The improper use of Dormtique products may result in personal injury.
The purchaser bears full responsibility for ensuring that the products are properly maintained. Mats may become wet during exercise or washing. Avoid use of wet or damaged mats, as they may become slippery.
The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations-including but not limited to the Export Administration Act and the Arms Export Control Act and not to transfer, by electronic transmission or otherwise, any content derived from this website to either a foreign national or a foreign destination in violation of such laws. Furthermore, certain laws regulate the sale of the products offered on this website outside of the United States. We will not honor orders that violate those regulations. We do not ship our products outside of the U.S. at this time.
We may elect to electronically monitor areas of this website and may disclose any Content, records or electronic communication of any kind (i) to satisfy any law, regulation or government request; (ii) if such disclosure is necessary or appropriate to operate the website; or (iii) to protect our rights or property or the rights of the users. We are not responsible for screening, policing, editing or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the website.
We may terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or us.
Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.
Links to Third Party Websites
Occasionally, we may provide a link to a third party's website. These links will let you go from this website directly to the third party’s website. We do not control the linked websites, and we are not responsible for the content, security or privacy of any third party website or any additional link contained in those websites, or any changes or updates to such websites. We are not responsible for webcasting or any other form of transmission received from any linked website. The provision of links is solely as a convenience for you. By providing a link, we are not endorsing any third party linked website, its use or content.
Disclaimer of Warranties and Limitation of Liability
THIS WEBSITE IS PROVIDED BY DORMTIQUE ON AN "AS AVAILABLE" AND "AS IS" BASIS. DORMTIQUE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
THE CONTENT CONTAINED IN THIS WEB SITE IS PROVIDED BY DORMTIQUE AS A SERVICE TO ITS CUSTOMERS. THIS WEB SITE IS NOT DESIGNED TO PROVIDE MEDICAL ADVICE AND DOES NOT CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT. ALL CONTENT CONTAINED IN THIS WEBSITE IS OF A GENERAL NATURE AND IS ONLY MEANT TO ENHANCE COMMUNICATION BETWEEN US. YOU SHOULD SEEK APPROPRIATE PERSONAL PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, AND CARE. ALL SPECIFIC MEDICAL QUESTIONS YOU HAVE ABOUT YOUR MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS SHOULD BE PRESENTED TO YOUR PERSONAL HEALTHCARE PROVIDER. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ IN THIS WEBSITE. DORMTIQUE DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION, OR SERVICES ON THE WEB SITE, IN ANY WAY. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH ANY OF YOUR USE OF THIS WEBSITE.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DORMTIQUE AND ITS CONSULTANTS, AGENTS, REPRESENTATIVES AND STAFF (COLLECTIVELY " DORMTIQUE") DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN AND SOLD THROUGH THIS WEBSITE, WHETHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DORMTIQUE AND ITS AFFILIATES, OWNERS AND REPRESENTATIVES DISCLAIM ANY AND ALL WARRANTIES AND WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT OR OTHER INJURY OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OF THE PRODUCTS SOLD HEREIN, (INCLUDING LOST PROFITS) RESULTING FROM THE USE OR LOSS OF USE OF THE PRODUCTS. BY PURCHASING MATS, BAGS OR OTHER PRODUCTS FROM DORMTIQUE, LLC OR ITS AFFILIATES, YOU ACKNOWLEDGE RECEIVING THE WARNINGS AND LIMITATIONS OF LIABILITY HEREIN. DORMTIQUE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. YOU SPECIFICALLY ACKNOWLEDGE THAT DORMTIQUE HAS NOT PROVIDED ANY MEDICAL OR PROFESSIONAL DIAGNOSIS OR ADVICE, AND THAT YOU HAVE NOT RELIED ON DORMTIQUE FOR ANY MEDICAL SERVICES.
DORMTIQUE DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS OR E-MAIL SENT FROM DORMTIQUE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting this website, you agree that the laws of the Commonwealth of Pennsylvania, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between us.
Website Policies and Modification
This policy describes the personal information we collect from you, why it is collected, and how it will be used. In addition, this policy describes the choices you can make about how we collect and use your information.
Call us toll-free at 1-888-933-2220
Write to us at: Dormtique, P.O. Box 22, Ambler, PA 19002-0022
Should the practices concerning our gathering or use of information change in the future, we will notify you by posting any changes directly on this web page. We will post any such change before we use any of your information in any way other than as explicitly stated in this policy.
At Dormtique, we value our customers and respect your privacy. We don't sell, rent or loan any information about you to any third party. We collect customer information to be able to process your order and verify your purchase and payment information, and to improve your shopping experience and to communicate with you about our products, services, contests, surveys and promotions. Dormtique recognizes that it must maintain and use customer information responsibly.
What kind of information does Dormtique collect?
We collect information (such as your name, e-mail address, mailing address, phone number, that you provide when you place an order, register with us or participate in a contest, survey, or promotion. We also maintain a record of your historical purchases that are placed through the phone, mail, fax, e-mail and over the Internet. Because all of our information systems are fully integrated, when you place an order with us, your customer information is available to you through any channel through which you may choose to contact us (phone, postal mail, fax, Internet or e-mail.)
How does Dormtique use my information?
We use your personal information to respond to and fulfill your orders. We will also send you an e-mail to confirm your order, and we may need to contact you via phone, mail or e-mail if we have any questions regarding your order. We may contact you by e-mail, postal mail or by phone (either directly or through a service provider bound by strict confidentiality standards working on our behalf) to help us learn more about your shopping preferences so that we may better serve you in the future. In addition we may use your information to help us better improve our site design and your shopping experience. We may also send you notices about our products, services, contests, surveys and promotions or news about our products.
Does Dormtique share my information with third parties?
Except as explained in the preceding paragraphs, we do not share your personal information with any third or outside party. We do not sell, rent or loan any information about you to any third parties.
How do I remove my information from e-mail, postal mailing and telephone lists?
If you wish to be removed from all email communications not related to your order, you can call one of our Customer Service Representatives at 1-888-933-2220. If you prefer not to receive postal mail, please let us know by sending us an email at support@MyCustomYogaMat.com or call one of our Customer Service Representatives at 1-888-933-2220.
PLEASE NOTE: Requests to be removed from the postal mail list may take up to 6-8 weeks to become effective. In addition, if you ask us to remove your name and address from our e-mail or postal mailing lists, we will maintain your name in a "do not mail" file in an effort to ensure that we can honor your request. When you make a purchase, we will send you an e-mail to confirm your order and may also need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.
How does Dormtique protect children's privacy?
Like you, we are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never request personally identifiable information from anyone under the age of 13.
If we become aware that a subscriber is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.
What about links to other Internet sites and services?
Other websites establish their own privacy policies. Although we may maintain links to other websites that are not under our control, we cannot dictate their policies. You should review each websites individual policy before visiting them. We have no responsibility for linked websites and provide these links solely for the convenience and information of our customers.
How does Dormtique make sure my order information is secure?
Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
More than 90% of Fortune 500 companies use SSL security to protect their sensitive information. When you use our secure ordering page you can be assured that your sensitive information and monetary transactions with us are encrypted, safe, and secure.
To check the security of your connection, look at the lower corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), the SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When assessing a secure server, the first characters of the site address will change from "http://" to "https://"
A cookie is a small file that websites often store on your computer's hard drive when you visit their websites. A cookie may contain information that is used to track the pages of the sites you've visited.
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